- Contact appropriate local authorities (ambulance, police, etc.)
- Contact CISI Emergency Services
- Contact your on-site program coordinator
- Contact your family
- Contact your Study Abroad program coordinator
Contact your on-site program coordinator immediately so the on-site staff can contact the UMD Study Abroad office. We will inform the person you have listed as your emergency contact, depending on the situation.
If you contact a family member or friend about an emergency and it is unclear whether or not the on-site staff is aware of the situation, they should call the Study Abroad office at (877) 755-4200 or (218) 726-8764. This number is answered during business hours (8 AM – 4:30 PM). After business hours, a message will prompt callers to dial the emergency phone line at +1 (612) 301-CALL (2255) which is monitored 24 hours, 7 days a week.
An emergency situation or condition is one that jeopardizes your
- physical health
- mental health
- program participation, and/or
- requires the intervention of program staff
Such events or occurrences may include but are not limited to: assault, civil disturbance, natural disaster, severe or prolonged illness or injury requiring medical attention, disciplinary action, emotional or behavioral disorders, illegal behavior (i.e. drug use), absence from program site, and academic probation. Because the reliability of emergency services varies by country and region, we suggest you follow the emergency procedure listed above. We must emphasize that all situations are different and you must use your best judgment when handling an emergency.
If you contact the Study Abroad office, provide as much information as possible:
- Names of people involved
- Country and program of study
- Date and time of occurrence / condition
- Description of occurrence / condition
- Action taken thus far
- Action requested by local authorities
- Return contact information
In the event of a political, social, or natural emergency, UMD Study Abroad will be in close contact with the on-site staff and/or U.S. program contact for any study abroad program offered by UMD. The on-site staff will, in turn, seek advice from the local authorities and the U.S. Consulate or Embassy nearest the program location. Assistance will be managed in coordination with our medical and security insurance provider. We ask that parents, friends, and family communicate with Study Abroad staff to allow on-site staff to focus on working with students and local officials.
US Consulates and Embassies
The US State Department’s Bureau of Consular Affairs in Washington, D.C., aids Americans needing emergency assistance. The U.S. State Department’s Crisis Emergency Center telephone number in Washington, D.C. is (202) 647-5225. Updated recordings on State Department travel advisories are also available at this number. Direct U.S. State Department emergency link.